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Welcome to CRMI.
Our certified Customer Experience Management Professional (CEMPRO℠) training will improve the quality of service your customer-facing employee provide. It will give them the critical soft skills they need to deliver an outstanding customer experience, whether their role is in customer service, phone-based tech support, field service, or help desk. This will lead to increased customer loyalty and profitability. Whether it's the customer service organization, technical support group, or another customer-facing team, these frontline employees will have the tools they need to have your business acquire, grow, retain, and even win back customers.